Privacy Policy

Last updated: 29 September 2026

Your privacy matters to me. This Privacy Policy explains how I collect and use personal information when you visit the Survive and Thrive Therapy website or contact me through it.

I only collect and use personal information where necessary to respond to enquiries, provide information about my services, manage website functionality and meet my legal obligations.

Who I am

Survive and Thrive Therapy is operated by Frances Carpenter.

My legal name is Frances Read, and I practise professionally as Frances Carpenter under the trading name Survive and Thrive Therapy.

For the purposes of UK data protection law, Frances Read is the Data Controller responsible for personal information collected through this website.

ICO Registration Number: ZC087862
Contact: Contact me

The information I collect

When you use this website, I may collect information that you choose to provide, including:

  • your name

  • email address

  • telephone number, if you provide one

  • information included in a message or enquiry

  • your general availability for therapy

  • any other information you voluntarily provide when contacting me

Please avoid including highly sensitive or confidential information in the website contact form. If you choose to provide information about your circumstances, I will use it to respond to your enquiry and consider whether my services may be suitable for you.

The website may also collect limited technical information automatically, such as information about your device, browser and how you use the website. This is described further under Cookies and Website Analytics below.

How I collect your information

I may collect information when you:

  • complete the contact form on this website

  • contact me using the email address or telephone number provided on the website

  • book or request an appointment through Calendly

  • browse or interact with the website, where cookies or analytics technologies are enabled

How I use your information

I may use information collected through this website to:

  • respond to your enquiries

  • provide information about my services

  • discuss whether therapy may be suitable for you

  • arrange an initial consultation or appointment

  • manage communications relating to your enquiry

  • maintain the security and functionality of the website

  • understand how visitors use the website and improve its content and usability

  • comply with legal and regulatory requirements

I will not use information submitted through the contact form for unrelated marketing purposes.

Lawful basis for processing

Under the UK GDPR, I process personal information on the basis of one or more of the following lawful bases, depending on the circumstances:

  • Legitimate interests — for example, responding to enquiries and operating and maintaining my website.

  • Steps at your request prior to entering into a contract — for example, where you contact me about arranging therapy.

  • Legal obligation — where I am required by law to process or retain information.

  • Consent — where consent is required, such as for certain optional cookies or analytics technologies.

Where you voluntarily provide information about your health or other sensitive circumstances in an enquiry, this may constitute special category data under the UK GDPR. I will only process such information where a lawful basis and an appropriate condition for processing special category data apply.

Cookies and website analytics

This website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to function correctly, while others are used to understand how visitors use the website.

Essential cookies

Some cookies are necessary for the website to operate and cannot be disabled through the website's cookie settings. These may be used for functions such as security, navigation and website functionality.

Analytics cookies

I use Google Analytics to understand how visitors use my website and to help me improve its content and functionality. Google Analytics may collect information such as the pages you visit, how long you spend on the website, your device and browser type, and your approximate geographical location.

Analytics cookies are non-essential and will only be used where you have given the required consent through the website's cookie settings.

Managing cookies

You can accept or reject non-essential cookies using the cookie settings provided on the website. You can also adjust cookie settings through your web browser.

If you withdraw consent, this will prevent the use of non-essential cookies going forward, although it will not affect processing that took place before consent was withdrawn.

Third party services

This website is hosted by Squarespace.

I use Calendly to manage appointment bookings. If you use the booking service, Calendly may collect and process personal information such as your name, email address and appointment details. Calendly's own privacy policy applies to information you provide through its booking service.

I use Google Analytics to understand how visitors use my website. Google Analytics may collect information such as pages visited, approximate location, device and browser information and interactions with the website. Analytics cookies are used in accordance with your cookie preferences where consent is required.

I do not sell your personal information.

Keeping your information secure

I take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Please bear this in mind when deciding what information to include in an online enquiry.

How long I keep your information

If you contact me through the website but do not become a client, I will retain your enquiry information only for as long as reasonably necessary to respond to your enquiry, consider whether my services are suitable and deal with any related administrative or legal requirements.

If you subsequently become a client, information relating to your therapy will be handled separately in accordance with my professional and legal obligations.

Your rights

Under UK data protection law, you may have rights including the right to request access to the personal information I hold about you, request correction of inaccurate or incomplete information, request erasure in certain circumstances, request restriction of processing, object to certain processing, and request data portability where applicable.

You may also withdraw consent where I rely on consent as the lawful basis for processing.

These rights are subject to certain legal exemptions and limitations. If you would like to exercise a data protection right, please contact me using the details below.

Complaints

If you have concerns about how I have handled your personal information, please contact me first so that I have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

You can find information about the ICO at ico.org.uk.

Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to the website, the services I use, legislation or data protection guidance.

The most recent version will always be published on this website.

Contact

Frances Carpenter
Survive and Thrive Therapy

Contact: Contact me